Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole. Learn more about our programs and initiatives below!
We focus on listening and addressing the biggest concerns that individuals seeking care and those delivering care have today. Done right, integrated care will change the way we deliver and experience care for the better. We aim to create sustainable, system-level change to improve navigation, timely and equal access, coordination and continuity of care. We work inside and outside the walls ofUHN, with a growing coalition of partners to help people stay at home and in their community.
With over 20 years of experience driving sustainable change across the Toronto Region and Ontario, UHN Connected Care serves as the Toronto Regional Delivery Partner, brokering relationships between local Health Service Providers and Ontario Health. We support strategic priorities, enable digital adoption of provincially-funded tools, and help providers navigate the provincial digital health system.
The following projects are examples of initiatives that UHN Connected Care has lead in recent years.
UHN’s Integrated Care Program builds from international best practice and the Integrated Comprehensive Care Program pioneered at St. Joseph’s Healthcare.
This seamless model provides a primary point of contact, integrated team and 24/7 support line. Patients have shared how valuable the program is for healing, care providers feel more supported and additional system capacity has been created.
Expansion is underway to benefit ~4,000 patients annually across surgery, medicine and transplant.
This Centre was created under the leadership of UHN OpenLab after a decade of work. We are partnering with them to create new possibilities for aging in place.
Together we are delivering a new health and social care model for high-rise buildings in Toronto. Our expertise in system transformation, integrated care best practice, implementation science and digital innovation is helping to scale this critical work.
We are currently in our early adopter phase and rapidly learning and iterating.
The Connected Care Hub delivers a more coordinated short-term model of care, including respiratory and transitional care. By providing an increased intensity of care for a short duration of time, we can transition patients sooner into the community (or keep patients at home) and prevent unnecessary Emergency Department (ED) visits and in-patient hospital admissions.
eReferral is a provincial initiative that simplifies the referral process between primary care providers, specialists/organizations through an electronic platform. This process enhances and streamlines the patient journey across the continuum of care.
As the Toronto Region Delivery Partner, UHN Connected Care is leading strategy and deployment efforts tailored to meet Toronto Region needs in adopting eReferral.
eConsult is a provincial initiative that enables primary care to seek timely access to specialist advice through a secure web-based tool often eliminating the need for a patient visit.
As the Toronto Region Delivery Partner, UHN Connected Care is leading strategy and deployment efforts tailored to meet Toronto Region needs in adopting eConsult.
DigitalHealthDesk.ca is a centralized entry point for primary care providers in the Toronto Region to access provincially funded digital health tools. Whether you’re looking to start using eReferral, eConsult, or any other tool, we’re here to provide free support with:
•Training and onboarding
•Direct access to the right resources
•Seamless connections to tech support
UHN Connected Care in partnership with other organizations led the development of the first and largest electronic health record in Ontario. The project is the largest digital change initiatives that UHN Connected Care has led to date.
Formerly known as ConnectingGTA, this multi-million-dollar initiative spanned multiple organizations and convened health services providers, technical solution vendors, project management teams and clinicians to drive this program at scale.
During the COVID-19 pandemic the UHN Connected Care team took an operational leadership role in an equitable and community-led Toronto-wide vaccination rollout using data to prioritize the distribution and coordination of all system resources.
Working alongside primary care, long term care and City of Toronto partners, we activated a mobile sprint approach.
On Jun 27, 2021, we broke the world-record for number of vaccines administered in one day!
UHN Connected Care led the implementation of Online Appointment Booking in the Toronto Region to enhance the patient and provider experience by enabling patients to book, re-schedule or cancel virtual or in-person appointments at their convenience.
This reduced administrative burden as well as human resource strain of managing appointments.
UHN Connected Care supported the implementation of Remote Care Monitoring solutions in the Toronto region..
These solutions provide remote clinical care and support to enable the safe transition of patients from acute care to the community, enhance recovery and reduce the risk of complications.
In response to the COVID-19 pandemic, UHN Connected Care designed workflows for a new model of care in the Emergency Department (ED) to avoid unnecessary visits and improve access using a new digital front door.
The model was successfully piloted at UHN, Sunnybrook Hospital and Unity Health and efforts are now underway to expand provincially.
In response to the COVID-19 pandemic, UHN Connected Care led efforts to enable access to care for residents in hundreds of Long Term Care (LTC) homes across the province.
This was enabled through virtual care to reduce avoidable hospital transfers, and potential transmission of COVID-19 between providers, vulnerable LTC residents and staff.
