Delivering sustainable change programs in Ontario for over 20 years.

Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole. Learn more about our programs and initiatives below!

We focus on listening and addressing the biggest concerns that individuals seeking care and those delivering care have today. Done right, integrated care will change the way we deliver and experience care for the better. We aim to create sustainable, system-level change to improve navigation, timely and equal access, coordination and continuity of care. We work inside and outside the walls ofUHN, with a growing coalition of partners to help people stay at home and in their community.

Integrated Care

The UHN Regional Provincial Program has over 17 years’ worth of experience in the delivery of sustainable change programs for the Toronto Region. UHN Connected Care has been selected as the Toronto Regional Delivery Partner. In this role, UHN Connected Care is brokering relationships between local OHTs and Ontario Health by supporting strategic priorities and delivery of digital enablers
e.g. ereferrals.

Digital Enablement

The following projects are examples of initiatives that UHN Connected Care has lead in recent years.

Past Projects

Integrated Care at UHN

Helping patients get the care they need to return and stay at home.

UHN’s Integrated Care Program builds from international best practice and the Integrated Comprehensive Care Program pioneered at St. Joseph’s Healthcare.

This seamless model provides a primary point of contact, integrated team and 24/7 support line. Patients have shared how valuable the program is for healing, care providers feel more supported and additional system capacity has been created.  

Expansion is underway to benefit ~4,000 patients annually across surgery, medicine and transplant.

Last updated: 
May 2024
.

5,166

Individuals Benefits to Date

50,527

# of Home Visits Supported

8,399

# of In-Patient Days Saved
Integrated Care

NORC Innovation Centre at UHN

Building community to helping older adults get and stay healthy

This Centre was created under the leadership of UHN OpenLab after a decade of work. We are partnering with them to create new possibilities for aging in place. 

Together we are delivering a new health and social care model for high-rise buildings in Toronto. Our expertise in system transformation, integrated care best practice, implementation science and digital innovation is helping to scale this critical work. 

We are currently in our early adopter phase and rapidly learning and iterating.

Last updated: 
May 2024
.

28

# of Buildings Supported

>4,000

Older Adults Reached

51

# of Service Provider Partnerships
Integrated Care

Connected Care Hub

The Connected Care Hub (The Hub) has successfully tested, scaled and validated a new model of care over the last 2.5 years.

The Connected Care Hub delivers a more coordinated short-term model of care, including respiratory and transitional care. By providing an increased intensity of care for a short duration of time, we can transition patients sooner into the community (or keep patients at home) and prevent unnecessary Emergency Department (ED) visits and in-patient hospital admissions.

Last updated: 
May 2024
.

33,250+

Individuals Helped

63,800+

Visits Conducted
Integrated Care

eReferral

Since April 2021, UHN Connected Care has helped spread and scale eReferral in the Toronto Region.

eReferral is a provincial initiative that simplifies the referral process between primary care providers, specialists/organizations through an electronic platform. This process enhances and streamlines the patient journey across the continuum of care.

As the Toronto Region Delivery Partner, UHN Connected Care is leading strategy and deployment efforts tailored to meet Toronto Region needs in adopting eReferral.

Last updated: 
May 2024
.

70,141

Ocean eReferrals sent in Toronto this fiscal

657

Active Toronto eReferral receiving targets

1280

Active Toronto Ocean eReferral senders
Digital Enablement

eConsult

UHN Connected Care is new to this role and will build off the initial success in the Toronto Region to expand access beyond those providers already enabled.

eConsult is a provincial initiative that enables primary care to seek timely access to specialist advice through a secure web-based tool often eliminating the need for a patient visit.

As the Toronto Region Delivery Partner, UHN Connected Care is leading strategy and deployment efforts tailored to meet Toronto Region needs in adopting eConsult.

Last updated: 
May 2024
.

1533

Active Senders in Toronto

220

Active Specialists in Toronto

21,454

eConsults Sent in Toronto this fiscal
Digital Enablement

ConnectingOntario

At the time of implementation, this project was the single largest investment in Ontario for a digital health initiative.

UHN Connected Care in partnership with other organizations led the development of the first and largest electronic health record in Ontario. The project is the largest digital change initiatives that UHN Connected Care has led to date.

Formerly known as ConnectingGTA, this multi-million-dollar initiative spanned multiple organizations and convened health services providers, technical solution vendors, project management teams and clinicians to drive this program at scale.

Last updated: 
October 2023
.

~200

Clinicians Consulted

40,000

Clinicians Adopted the Solution
Past Projects

COVID-19 Response & Vaccination Efforts

Worked in partnership with community partners to quickly deploy vaccines to Torontonians.

During the COVID-19 pandemic the UHN Connected Care team took an operational leadership role in an equitable and community-led Toronto-wide vaccination rollout using data to prioritize the distribution and coordination of all system resources.

Working alongside primary care, long term care and City of Toronto partners, we activated a mobile sprint approach.

On Jun 27, 2021, we broke the world-record for number of vaccines administered in one day!

Last updated: 
October 2023
.

26,771

Vaccines Administered

90.40%

First Dose Recipients

87.40%

Second Dose Recipients
Past Projects

Online Appointment Booking

Online Appointment Booking has enhanced the patient and provider experience by enabling more streamlined access to appointment scheduling.

UHN Connected Care led the implementation of Online Appointment Booking in the Toronto Region to enhance the patient and provider experience by enabling patients to book, re-schedule or cancel virtual or in-person appointments at their convenience.

This reduced administrative burden as well as human resource strain of managing appointments.

Last updated: 
October 2023
.

5

OTHs Supported

42

Clinics Live

34,210

Patients Booked Appointments Online
Past Projects

Surgical Transitions & Remote Care Monitoring

Remote Care Monitoring (RCM) supports care closer to home, improved patient experience and reduced hospital readmissions.

UHN Connected Care supported the implementation of Remote Care Monitoring solutions in the Toronto region..

These solutions provide remote clinical care and support to enable the safe transition of patients from acute care to the community, enhance recovery and reduce the risk of complications.

Last updated: 
October 2023
.

6

RCM Programs Funded

5,800

Patients Monitored
Past Projects

Virtual Emergency Department

In response to the COVID-19 pandemic, UHN Connected Care designed workflows and a technical solution to enable a new model of care in the Emergency Department (ED).

In response to the COVID-19 pandemic, UHN Connected Care designed workflows for a new model of care in the Emergency Department (ED) to avoid unnecessary visits and improve access using a new digital front door.

The model was successfully piloted at UHN, Sunnybrook Hospital and Unity Health and efforts are now underway to expand provincially.

Last updated: 
October 2023
.

>3,384

Virtual ED Visits Completed
Past Projects

Long Term Care Virtual Care

UHN Connected Care rapidly implemented an integrated cloud-based virtual care platform.

In response to the COVID-19 pandemic, UHN Connected Care led efforts to enable access to care for residents in hundreds of Long Term Care (LTC) homes across the province.

This was enabled through virtual care to reduce avoidable hospital transfers, and potential transmission of COVID-19 between providers, vulnerable LTC residents and staff.

Last updated: 
October 2023
.

112

LTC Homes Supported

1,900+

Virtual Appointments
Past Projects